RouteMe Terms and Conditions

Effective Date: January 1, 2024  ·  Last Updated: August 25, 2026

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and RouteMe, Inc. (“RouteMe,” “we,” “us,” or “our”) governing your access to and use of the RouteMe indoor navigation and wayfinding platform, including our website at routeme.ai, our web-based navigation application, our Partner API, and any related services, content, or features (collectively, the “Services”).

By accessing or using the Services — including by opening a RouteMe navigation link, scanning a QR code that launches the Services, or accessing RouteMe through a third-party application such as a patient portal — you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not access or use the Services.

If you are using the Services on behalf of an organization (for example, as an employee of a healthcare facility that has deployed RouteMe), you represent that you have authority to bind that organization, and “you” refers to both you individually and that organization. If your organization has a separate written agreement with RouteMe (such as a Master Customer Agreement and its Services Schedules, or a Business Associate Agreement), that agreement controls to the extent of any conflict with these Terms.

2. Description of the Services

RouteMe provides browser-based indoor navigation and wayfinding. The Services deliver step-by-step directions within participating facilities — such as hospitals, clinics, campuses, and other venues (“Venues”) — in the form of pre-produced route videos with visual guidance overlays, without requiring users to download a mobile application or Venues to install proprietary positioning hardware. Indoor navigation does not use, request, or track your physical location; a route video is selected based on your destination and the fixed entry point associated with the link or QR code used to open the Services. Where a Venue deployment offers parking or arrival information, the Services may display maps powered by Google Maps, which may use your device location with your permission as described in our Privacy Policy.

The Services may be accessed in several ways, including:

• Direct link or QR code. A Venue may distribute RouteMe links or QR codes (for example, in appointment reminders, signage, or check-in kiosks) that open a route in your web browser.
• Third-party integrations. A Venue may embed or link to RouteMe from its own digital properties, including patient portals such as Epic MyChart. Where an integration retrieves appointment or location information on your behalf, it does so only with your authorization through the applicable third-party authentication flow (such as SMART on FHIR / OAuth 2.0), using read-only access limited to appointment and location information. Such information is processed transiently on RouteMe's servers to determine your route destination and is then discarded, as described in the Privacy Policy.
• Partner API. Venues and authorized partners may programmatically resolve destinations and generate routes through the RouteMe Partner API, subject to Section 6.

RouteMe is a wayfinding tool. It is not a medical device, does not provide medical advice, and is not a substitute for the judgment of Venue staff, emergency personnel, or posted signage. See Section 9.

3. Eligibility

The Services are intended for general audiences and may be used by anyone capable of navigating a facility. However, you must be at least 18 years of age (or the age of majority in your jurisdiction) to enter into these Terms on your own behalf. Minors may use the Services only under the supervision of a parent or legal guardian who agrees to these Terms on the minor's behalf. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

4. Accounts and Access

Most users access RouteMe without creating an account. Certain features — including administrative dashboards, route management tools, and the Partner API — require credentials issued by RouteMe or by your organization.

If you hold credentials, you agree to: (a) provide accurate and current registration information; (b) maintain the confidentiality of your credentials and any API keys or tokens; (c) notify us promptly at legal@routeme.ai of any unauthorized use or suspected compromise; and (d) accept responsibility for all activity occurring under your credentials. We may suspend or revoke credentials at any time if we reasonably believe they have been compromised or used in violation of these Terms.

5. License and Acceptable Use

5.1 License Grant

Subject to your compliance with these Terms, RouteMe grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for their intended purpose: navigating within participating Venues and, for authorized organizational users, administering deployments in accordance with your organization's agreement with RouteMe.

5.2 Restrictions

You agree that you will not, and will not permit any third party to:

1. Copy, modify, translate, adapt, or create derivative works of the Services or any underlying maps, routing data, destination hierarchies, or software;
2. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or routing logic of the Services, except to the extent such restriction is prohibited by applicable law;
3. Scrape, harvest, crawl, or systematically extract data from the Services, including facility maps, location identifiers, or route data, whether manually or by automated means;
4. Access the Services or the Partner API using credentials, keys, or tokens you are not authorized to use, or circumvent any authentication, rate-limiting, or access-control mechanism;
5. Use the Services to build, train, or improve a competing product or service, or for competitive benchmarking without our prior written consent;
6. Interfere with or disrupt the integrity or performance of the Services, including by introducing malware, launching denial-of-service attacks, or imposing an unreasonable load on our infrastructure;
7. Use the Services to stalk, harass, surveil, or track the location or movements of any individual;
8. Misrepresent routes, destinations, or facility information, or use the Services to direct any person to a location for an unlawful or harmful purpose;
9. Remove, obscure, or alter any proprietary notices, attributions, or branding within the Services; or
10. Use the Services in violation of any applicable law or regulation, including healthcare privacy laws.

5.3 Venue Rules

Your physical presence in any Venue remains subject to that Venue's own policies, rules, and access restrictions. RouteMe directions do not constitute authorization to enter any area. Restricted, staff-only, or secured areas remain restricted regardless of any route displayed in the Services.

6. Partner API Terms

Access to the RouteMe Partner API is available only to Venues and partners authorized under a written agreement with RouteMe. In addition to the restrictions in Section 5, API users agree to:

1. Use API credentials solely for the integrations described in the applicable agreement or technical documentation;
2. Comply with published rate limits, versioning policies, and deprecation notices;
3. Store API keys and tokens securely and never expose them in client-side code, public repositories, or logs;
4. Use destination and route data (including location-to-destination mappings and route identifiers) solely to provide wayfinding functionality to end users, and not to build independent datasets or derivative mapping products;
5. Not cache or retain API responses beyond the period reasonably necessary for the integration's operation, unless otherwise agreed in writing; and
6. Promptly implement any security-related updates or credential rotations we require.

We may modify, suspend, or discontinue any API endpoint upon reasonable notice, or immediately where required for security or legal reasons.

7. Third-Party Services and Integrations

The Services may interoperate with third-party platforms and services that we do not control, including electronic health record systems, patient portals (such as Epic MyChart), mapping providers (such as Google Maps, used for optional parking and arrival information), identity providers, browsers, and device operating systems (“Third-Party Services”).

Your use of any Third-Party Service is governed by that provider's own terms and privacy policy, not these Terms. RouteMe does not control and is not responsible for the availability, accuracy, security, or content of Third-Party Services. Where the Services connect to a Third-Party Service on your behalf (for example, retrieving an upcoming appointment and its location with your authorization), RouteMe's access is limited to read-only appointment and location information; RouteMe does not request access to clinical records and holds no ability to modify any information in the Third-Party Service. You are responsible for the accuracy of the information you authorize the Third-Party Service to share (for example, ensuring your appointment details in your patient portal are current), and RouteMe's handling of that information is described in our Privacy Policy.

RouteMe relies on the appointment and location information provided by the Third-Party Service at the time of your launch. If that information is incomplete, outdated, or cannot be matched to a destination within the Venue, the Services will fall back to manual destination selection rather than guessing a destination; RouteMe is not responsible for inaccuracies in the underlying appointment or facility records maintained by the Third-Party Service or the Venue.

An authorization you grant through a third-party consent flow (such as SMART on FHIR / OAuth 2.0) may be revoked at any time through the applicable third party's tools; revocation does not retroactively affect processing that occurred while the authorization was in effect.

8. Intellectual Property

8.1 Our Property

The Services — including all software, algorithms, routing logic, facility maps and map renderings, destination hierarchies and identifiers, user interfaces, designs, text, graphics, logos, and trademarks — are owned by RouteMe or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. Except for the limited license in Section 5.1, no rights are granted to you by implication, estoppel, or otherwise. “RouteMe” and associated logos are trademarks of RouteMe, Inc. and may not be used without our prior written consent.

8.2 Venue Content

Facility maps, floor plans, department names, and related content may be provided by or derived from materials supplied by Venues. Such materials remain the property of the applicable Venue or its licensors and are used by RouteMe under license.

8.3 Feedback

If you provide suggestions, feedback, or ideas about the Services, you assign to RouteMe, and RouteMe is free to use without restriction, attribution, or compensation, all right, title, and interest in that feedback and any ideas, know-how, concepts, or techniques it contains, for any purpose, although RouteMe is not required to use any feedback. To the extent such an assignment is not effective under applicable law, you grant RouteMe a perpetual, irrevocable, worldwide, royalty-free license to use the feedback for any purpose.

9. Wayfinding Disclaimers — Important

1. Navigation accuracy. Indoor environments change. Construction, closures, temporary barriers, elevator outages, signage changes, and facility renovations may cause a route video to differ from current conditions, since route videos are produced in advance and do not reflect real-time facility status. Routes are provided for general guidance only. Always follow posted signage, physical barriers, and the instructions of Venue staff, which take precedence over any route displayed in the Services.
2. Not for emergencies. The Services are not designed for, and must not be relied upon in, emergency situations. In an emergency, follow marked emergency exits, evacuation routes, alarms, and instructions from emergency personnel. Do not use the Services to locate emergency services; call your local emergency number (911 in the United States).
3. Not medical advice or a medical device. RouteMe provides directions to physical locations. It does not provide medical advice, diagnosis, or treatment, and nothing in the Services should be construed as such. Displaying a route to a department or clinic does not constitute a referral, an appointment confirmation, or clinical guidance. Always confirm appointment details through your provider or patient portal.
4. Accessibility. Where the Services offer accessibility-aware routing (for example, elevator-preferred routes), such routing depends on facility data supplied by Venues and may not reflect real-time conditions such as elevator outages. Users with mobility, sensory, or other accessibility needs should confirm accessible pathways with Venue staff where necessary.
5. Personal awareness. Remain aware of your surroundings while navigating. Do not use the Services while operating a vehicle, and exercise caution when walking while viewing a device.

10. Privacy

Our collection and use of information in connection with the Services is described in the RouteMe Privacy Policy, available at https://routeme.ai/privacy. The only circumstance in which RouteMe receives protected health information (“PHI”) is the authorized patient-portal integration described in Section 2, in which appointment and location information is read transiently to determine a route destination and then discarded. Where RouteMe processes PHI on behalf of a healthcare Venue subject to the Health Insurance Portability and Accountability Act (“HIPAA”), RouteMe acts as that Venue's business associate under a Business Associate Agreement executed before any PHI flows in that environment, and the terms of that agreement control with respect to PHI.

11. Modifications to the Services

We are continuously improving the Services and may add, modify, or remove features at any time. We may also suspend the Services, in whole or in part, for maintenance, security, or operational reasons. Unless a written agreement between RouteMe and your organization provides otherwise, these Terms do not entitle you to any support for the Services. Where a change materially reduces core functionality available to organizational customers, we will provide notice as required under the applicable customer agreement.

12. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services (including revoking credentials or API keys) immediately and without prior notice if we reasonably believe that: (a) you have violated these Terms; (b) your use poses a security risk to the Services or any third party; (c) suspension is required by law; or (d) your organization's agreement with RouteMe has expired or been terminated.

Upon termination: Sections 5.2, 8, 9, 10, 13, 14, 15, 16, and 17 survive; your license under Section 5.1 ends; and you must cease all use of the Services and destroy any API credentials in your possession.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ROUTEME EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, ROUTEME DOES NOT WARRANT THAT: (A) ROUTES, MAPS, OR DESTINATION INFORMATION WILL BE ACCURATE, COMPLETE, OR CURRENT; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) DEFECTS WILL BE CORRECTED; OR (D) THE SERVICES WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

1. IN NO EVENT WILL ROUTEME, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. WITHOUT LIMITING THE FOREGOING, ROUTEME IS NOT LIABLE FOR ANY DAMAGES ARISING FROM: (A) INACCURATE, OUTDATED, OR UNAVAILABLE ROUTES, MAPS, OR FACILITY INFORMATION; (B) MISSED, DELAYED, OR MISDIRECTED APPOINTMENTS; (C) RELIANCE ON THE SERVICES DURING AN EMERGENCY; (D) THE ACTS OR OMISSIONS OF ANY VENUE OR THIRD-PARTY SERVICE; OR (E) PHYSICAL INJURY OR PROPERTY DAMAGE OCCURRING WHILE NAVIGATING A VENUE, EXCEPT TO THE EXTENT CAUSED BY ROUTEME'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
3. ROUTEME'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID ROUTEME FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
4. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH LIMITATION IS PROHIBITED.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15. Indemnification

You agree to indemnify, defend, and hold harmless RouteMe and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the Services or the Partner API; (c) your violation of any applicable law or the rights of any third party; or (d) content or data you or your organization supply to RouteMe, including facility maps and destination data. RouteMe reserves the right, at your expense, to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

16. Governing Law and Dispute Resolution

1. Governing law. These Terms and all matters arising out of or relating to them are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
2. Informal resolution. Before filing a claim, you agree to contact us at legal@routeme.ai and attempt in good faith to resolve the dispute informally for at least sixty (60) days.
3. Arbitration. Any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its then-current applicable rules, seated in Orlando, Florida. Judgment on the award may be entered in any court of competent jurisdiction. For any matter not subject to arbitration, you and RouteMe consent to the exclusive jurisdiction and venue of the U.S. District Court for the Middle District of Florida or the courts of the State of Florida sitting in Orange County, Florida.
4. Class action waiver; jury waiver. DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU AND ROUTEME WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND, TO THE EXTENT PERMITTED BY LAW, EACH WAIVE THE RIGHT TO A TRIAL BY JURY.
5. Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court for infringement or misuse of intellectual property or for unauthorized access to the Services, without any requirement to arbitrate or post a bond.
6. Attorneys' fees. To the extent permitted by applicable law, the prevailing party in any dispute arising under or related to these Terms will recover its reasonable attorneys' fees and costs from the non-prevailing party.
7. Opt-out. You may opt out of the arbitration provision by sending written notice, within thirty (30) days of first accepting these Terms, to legal@routeme.ai or by mail to the address in Section 18.

17. General Provisions

1. Entire agreement. These Terms, together with the Privacy Policy and any applicable written agreement between RouteMe and your organization, constitute the entire agreement between you and RouteMe regarding the Services.
2. Changes to these Terms. We may update these Terms from time to time. Material changes will be indicated by updating the “Last Updated” date and, where practicable, by additional notice within the Services. Continued use after changes take effect constitutes acceptance of the revised Terms.
3. Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
4. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
5. Assignment. You may not assign these Terms without our prior written consent, and any purported assignment in violation of this provision is null and void. We may assign or delegate our rights and obligations under these Terms, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
6. Force majeure. RouteMe is not liable for delays or failures caused by events beyond its reasonable control, including acts of God, flood, fire, earthquake, explosion, epidemics or pandemics, war, terrorism, riot or other civil unrest, strikes or other labor stoppages, network or hosting failures, or the passage of law or actions taken by a governmental or public authority.
7. Export compliance. You agree to comply with all applicable export control and sanctions laws in connection with your use of the Services.
8. Notices. We may provide notices via the Services, by email to an address associated with your credentials, or by posting to routeme.ai. Notices to RouteMe should be sent to legal@routeme.ai, or by mail to the address in Section 18.

18. Contact

Questions about these Terms may be directed to: