Introducing Pre-Arrival Navigation: turn by turn directions inside MyChart, Outlook and email, sent before visitors arrive.
RouteMe

Healthcare

Calmer arrivals for every patient

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Tampa General HospitalMoffitt Cancer CenterU.S. Department of Veterans Affairs

Guidance across the whole visit

From the appointment reminder to the clinic door and back to the car.

Launch from MyChart reminders

Patients tap a RouteMe link inside MyChart to see parking, the right entrance and the exact clinic before they leave home.

Branded patient messages

Pre-visit and arrival messages carry your branding, appointment details and preparation instructions.

Saved for returns and discharge

The same route stays on the phone for follow up visits, lab pickups or finding the car after discharge.

Indoor turn by turn

Navigation continues indoors at the entrance, through elevators, wings and towers to the right desk.

Works when signal drops

Routes are cached so guidance continues through basements, imaging suites and other dead zones.

Messages at the right moment

Check in reminders at the entrance, parking tips near the garage and follow up info at discharge.

Wheelchair accessible routes

Ramps, wide corridors and accessible elevators, chosen automatically.

Languages and voice

Directions in 22 languages with optional voice prompts.

Kids Mode

Playful, character led routes for children's hospitals.

Patient flow visibility

See foot traffic across floors and departments to spot bottlenecks.

Instant route updates

When clinics move or entrances close, every route updates without reprinting a sign.

No beacons or hardware

Nothing to install, no batteries to change and no IT tickets for hardware.

Patient navigation in real-world scenarios

Listen to RouteMe guide patients at Tampa General Hospital and the VA. Tap the speaker to hear it.

Hi, where do I go for my MRI?

Finding imaging

A patient arrives for an MRI and asks where to go from the main entrance.

Hi Maria, your cardiology visit is Tuesday at 10:05.

Before the visit

A reminder lands in MyChart two days before a cardiology appointment.

I use a wheelchair. Is there a ramp to the pharmacy?

A step free route

A veteran in a wheelchair needs to reach the pharmacy without stairs.

¿Dónde está la cafetería?

In their language

A Spanish speaking family looks for the cafeteria after a long morning.

First time here. Where is primary care?

Finding the right clinic

A veteran visiting for the first time looks for primary care.

Fewer late arrivals. Fewer no shows.

Clear paths from MyChart to the clinic door keep patients moving and staff focused on care.

Late arrivals reduced

Pre-visit links plus onsite routing cut the time patients spend circling garages and wandering halls.

Missed appointments drop

Clear directions in reminders reduce abandonment from patients who would otherwise miss their slot.

Front desks stay focused

Fewer "where do I go?" interruptions let staff concentrate on intake and care.

Built to pass your security review

Hosted on AWS, protected by AWS WAF, MFA on every admin login, and no app or account required from your visitors.

Ready for smoother hospital arrivals?

See how RouteMe guides every patient from door to destination and keeps appointments on schedule.

Book a demo