Miami International Airport is the gateway between the United States, Latin America and the Caribbean. Three terminals, constant gate changes and thousands of tight connections make it one of the most complex airports to navigate. MIA partnered with RouteMe to give every traveler turn by turn guidance from the curb to the gate.
The challenge
- Gate changes create panic. Travelers find out minutes before boarding that their gate has moved across the airport.
- Three terminals mean confusion. First time visitors struggle to move between terminals and find ground transportation.
- Tight connections. MIA is the hub for Latin America and Caribbean travel, and getting lost means a missed flight.
- Staff can't scale directions. Ambassadors spend their day pointing the way.
The solution
RouteMe reaches passengers through boarding passes, kiosks and direct links, with real time navigation across all three terminals.
Real time gate change alerts
When a gate changes, travelers get a notification with new turn by turn directions.
Offline in the people mover
MIA's underground people mover has no signal. RouteMe keeps working completely offline, so travelers never lose their route between terminals.
Baggage to your ride
From the carousel to rental cars, rideshare and taxis, RouteMe shows the way through MIA's complex exits.
No infrastructure
MIA deployed RouteMe without beacons, hardware or major operational changes.
The results
- Thousands of travelers guided daily across three terminals.
- Gate changes handled smoothly with real time notifications.
- Fewer missed connections with clear routes and time to gate alerts.
- Staff refocused on operations and passenger service.
Looking forward
Next up at MIA: baggage information inside navigation, ground transportation and hotel partnerships, and passenger flow analytics to improve operations.
