Use Case · Airlines

Every passenger finds their gate — with confidence.

RouteMe gives Avianca travelers turn-by-turn airport navigation from check-in to gate, with full accessibility routing built in so every passenger — regardless of ability — moves through the terminal with ease.

Avianca passenger navigating the airport with RouteMe
Case Study · Avianca

RouteMe partners with Avianca to transform airport navigation

We've teamed up with Avianca's accessibility team to guide passengers through airports and before they arrive. From real-time navigation to inclusive routing, every Avianca traveler gets a journey built around their needs — from check-in to gate.

Read the use case
Avianca case study
Highlights

Booking to boarding, seamlessly guided.

RouteMe integrates directly into the Avianca app so navigation starts from the booking confirmation and continues all the way to the gate.

How It Works

Navigation that starts before passengers land

1

Open Avianca app and tap "explore airport"

Users open the Avianca mobile app and tap the "explore airport" option to launch RouteMe navigation directly from the app they already use.

Step 1
2

OR launch navigation onsite at airport

Users arriving at the airport can launch navigation directly from a link in their boarding pass email or from RouteMe Touch kiosks without needing the app.

Step 2
3

Select their destination

Users select their gate, baggage claim, lounge, or any destination within the terminal — RouteMe instantly calculates the best route.

Step 3
4

Navigate with the best navigation system

Turn-by-turn guidance leads passengers from their current location to their destination with real-time gate updates, voice guidance, and offline capability.

Step 4
Accessibility

Airports built for everyone. Navigation that proves it.

RouteMe makes Avianca's commitment to inclusive travel tangible. Every passenger — wheelchair users, travelers with visual impairments, families with strollers, or anyone who simply needs more time — gets a route built around their needs, not the default path.

  • Wheelchair-friendly routes avoiding stairs and escalators, prioritizing lifts and ramps
  • Screen-reader compatible with WCAG 2.1 AA guidance for visually impaired travelers
  • Step-free stroller and mobility aid paths through security and boarding
  • Extended time estimates for passengers who need more time between connections
  • Tactile and audio cue support at RouteMe Touch kiosk points throughout terminals
  • Language-independent visual directions for international travelers
1 in 7 people worldwide live with a disability — airports are among the most stressful environments they navigate
40% of missed connections are caused by wayfinding confusion, not flight schedules
Zero app downloads required — RouteMe works from a link or kiosk QR scan, instantly

Ready to guide every Avianca passenger?

See how RouteMe transforms the airport experience from check-in to gate — for every traveler.