Introducing Pre-Arrival Navigation: turn by turn directions inside MyChart, Outlook and email, sent before visitors arrive.
RouteMe

Trust Center

Security documentation for your review, shared under NDA on request.

What we share

Security teams can request the documents below. We typically respond within two business days.

Security and architecture overviewHosting on AWS us-east-1, network protections, access control and data handling.
Data flow for Epic MyChart integrationWhat data moves where when routes are delivered inside MyChart.
Completed security questionnairesIncluding third party assessments completed for health system customers.
Accessibility overviewStep free routing, screen reader support, haptics, high contrast and 22 languages.
AWS us-east-1AWS WAF on productionMFA on every admin loginNo visitor accounts or appIn house Epic team

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